Samsung TV Error Code 118 Fix (App Install or Server Problem?)

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Samsung TV Error Code 118 Fix is needed when your Samsung Smart TV cannot install or update apps due to a connection problem.

This error usually occurs when the TV cannot communicate properly with Samsung’s app servers during installation, the internet connection is unstable, or there is an issue with Smart Hub or app installation.

Unlike general connection errors, this issue often happens when the TV cannot communicate with Samsung’s app servers during installation or updates.

Quick Fix

Restart your Samsung TV and router, then try installing the app again. If the issue continues, sign out of Smart Hub and reconnect your network.

Try This First

• App fails to install → server or Smart Hub issue
• Only one app fails → app-specific problem
• All apps fail → network or Samsung server issue

If the issue continues, follow the fixes below.

What Is Samsung TV Error Code 118?

Samsung TV error code 118 typically appears when the TV cannot communicate properly with online services. In many cases, this problem is related to internet connection issues, Smart Hub errors, or temporary service interruptions.

What Causes Error Code 118?

This error often appears when Smart Hub cannot connect properly to Samsung servers.

There are other reasons why this error may appear. The most common causes include:

  • Weak or unstable internet connection
  • Smart Hub connection problems
  • Router or modem issues
  • DNS configuration errors
  • Temporary server communication issues
  • Outdated TV software

In most cases, this error is related to network or software issues rather than a hardware failure.

How to Fix Samsung TV Error Code 118

Try the following solutions one by one until the error is resolved.

Check If Samsung Servers Are Working

  1. Try installing a different app
  2. Try opening existing apps
  3. Wait and try again later

If only certain apps fail or the issue appears suddenly, the problem is likely with Samsung’s servers and not your TV.

If apps are not loading after installation, follow this guide:
Samsung TV Apps Not Loading Fix

Restart Your Router and TV

  1. Turn OFF your Samsung TV using the Power button
  2. Unplug the TV from the power outlet
  3. Unplug your WiFi router
  4. Wait at least 60 seconds
  5. Plug the router back in and wait for internet to reconnect
  6. Plug the TV back in and turn it ON

This refreshes the connection between your TV and Samsung servers.

Check Your Internet Connection

Make sure your internet connection is stable and working properly. Even if your TV is connected to WiFi, unstable internet can prevent apps from installing properly.

  1. Test Wi-Fi on another device
  2. Confirm internet is working
  3. Move TV closer to router
  4. Restart network if needed

If your TV is having general connection problems, follow this guide:
Samsung TV Error Code 107 Fix

Reset Smart Hub

  1. Press Home
  2. Go to Settings → Support → Self Diagnosis
  3. Select Reset Smart Hub
  4. Enter PIN (default 0000)
  5. Restart TV

This resets app-related settings and fixes issues with app installation and Samsung server communication.

Sign Out and Back Into Samsung Account

  1. Go to Settings → General → System Manager
  2. Select Samsung Account
  3. Sign out
  4. Sign back in
  5. Try installing the app again

Account sync issues can prevent apps from installing and trigger error code 118.

Change DNS Settings

Changing DNS settings can help your TV connect properly to online services.

  1. Go to Settings
  2. Select General → Network → Network Status
  3. Open IP Settings
  4. Choose DNS → Enter Manually
  5. Enter 8.8.8.8
  6. Save and test connection

If DNS settings cause connection problems, see this guide: Samsung TV Error Code 102 Fix

Update Your TV Software

Outdated firmware can prevent apps from installing or connecting to Samsung services.

  1. Go to Settings
  2. Select Support
  3. Click Software Update
  4. Install updates if available
  5. Restart your TV

How to Prevent Error Code 118 in the Future

Once the issue is fixed, you can take a few steps to reduce the chance of seeing it again.

Keeping your network stable and Smart Hub functioning properly can help prevent this error from returning.

  1. Keep Wi-Fi signal strong
  2. Restart router regularly
  3. Keep Smart Hub updated
  4. Update TV software
  5. Avoid network interruptions

Frequently Asked Questions

Why does Samsung TV error code 118 appear?

It usually appears when your TV cannot connect properly to Smart Hub or online services due to network issues.

Can resetting Smart Hub fix error 118?

Yes, resetting Smart Hub can resolve app-related and connection issues in many cases.

Is error code 118 a serious issue?

No, it is usually a network or software-related issue that can be fixed with simple troubleshooting steps.

You may also want to check our guides on
Samsung TV Error Code 137 Fix and Samsung TV Not Connecting to WiFi Fix for related issues.