Samsung TV Error Code 137 Fix (App Not Working or Connection Issue?)

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Samsung TV Error Code 137 Fix is needed when your Samsung Smart TV cannot open or load apps properly.

This error usually occurs when the TV has trouble connecting to the internet, the app is not available, or there is an issue with Smart Hub or cached data.

Quick Fix

Restart your Samsung TV and router, then reopen the app. If the issue continues, reconnect your network and restart Smart Hub.

Try This First

• Only one app not working → app issue
• All apps failing → network or Smart Hub issue
• Works after restart → temporary connection problem

If the issue continues, follow the fixes below.

What Is Samsung TV Error Code 137?

Samsung TV error code 137 usually appears when the TV has trouble communicating through your internet connection. In many cases, the issue is linked to DNS settings, unstable Wi-Fi, temporary software problems, or router-related connection issues.

What Causes Error Code 137?

This error usually occurs when the TV cannot properly load or communicate with apps due to connection or software issues.

There are several possible reasons why Samsung TV error code 137 appears. The most common causes include:

  • Weak or unstable internet connection
  • Router or modem problems
  • DNS errors
  • Temporary Samsung server communication problems
  • Outdated TV firmware
  • Network settings issues

How to Fix Samsung TV Error Code 137

Try the following solutions one by one until the error is resolved.

Check If the App Is Available

  1. Press the Home button on your remote
  2. Open the Apps section
  3. Try opening a different app (for example YouTube or Netflix)
  4. Return and try opening the problem app again
  5. Wait a few minutes and try again later

If other apps work but one app fails, the issue is likely with that app or Samsung’s servers, not your TV.

If apps are not loading at all, see this guide:
Samsung TV Apps Not Loading Fix

Reinstall the App

  1. Press the Home button on your remote
  2. Go to Apps
  3. Find the app that is not working
  4. Press and hold the app icon
  5. Select Delete and confirm
  6. Restart your TV
  7. Go back to Apps
  8. Search for the app
  9. Select Install and open it

Reinstalling removes corrupted app data and installs a fresh version, which often fixes error code 137.

If apps fail to load or update, follow this guide:
Samsung TV Error Code 118 Fix

Restart Your TV and Router

A simple restart can often fix temporary connection issues between your TV and your home network.

  1. Turn off your Samsung TV
  2. Unplug it from the power outlet
  3. Restart your router or modem
  4. Wait 1 to 2 minutes
  5. Plug your TV back in and turn it on again

This refreshes both the internet connection and communication with Samsung services.

Check Your Internet Connection

Before changing settings, make sure the issue is not caused by your internet connection itself.

  1. Test your Wi-Fi on another device
  2. Make sure your internet is working normally
  3. Move the TV closer to the router if possible
  4. Restart your network if the signal is weak

Even if your TV is connected to WiFi, unstable internet can prevent apps from loading properly.

Reset Network Settings

Resetting the TV’s network settings can clear incorrect connection details and allow you to reconnect properly.

  1. Open Settings on your Samsung TV
  2. Go to General
  3. Select Network Choose Reset Network
  4. Reconnect your TV to Wi-Fi

If your TV has general connection issues, follow this guide:
Samsung TV Error Code 107 Fix

Change DNS Settings

Incorrect DNS settings can sometimes trigger Samsung TV error code 137. Switching to a public DNS server may solve the problem.

  1. Open Settings
  2. Go to General → Network → Network Status
  3. Open IP Settings
  4. Set DNS to Enter Manually
  5. Enter 8.8.8.8
  6. Save the settings and test the connection again

Update Your TV Software

Outdated firmware can sometimes create connection problems or app-related issues on Samsung Smart TVs.

  1. Go to Settings
  2. Open Support
  3. Select Software Update
  4. Install any available update
  5. Restart your TV after the update

How to Prevent Error Code 137 in the Future

Once the issue is fixed, you can take a few steps to reduce the chance of seeing it again.

Keeping your network stable and your TV updated can help prevent Samsung TV error code 137 from returning. In many cases, recurring connection errors are caused by weak Wi-Fi, router instability, or outdated settings.

  • Keep your Wi-Fi signal strong
  • Restart your router regularly
  • Install TV software updates when available
  • Avoid frequent network interruptions
  • Check your DNS settings if connection issues return

Frequently Asked Questions

Why does Samsung TV error code 137 keep coming back?

This usually happens when your internet connection is unstable or your network settings are not configured properly. Repeated Wi-Fi interruptions can also trigger the error again.

Can DNS settings fix error code 137?

Yes, in some cases changing the DNS to a public option such as 8.8.8.8 can help the TV connect properly and resolve the issue.

Is error code 137 a hardware problem?

Usually not. In most cases, Samsung TV error code 137 is caused by network or software-related issues rather than a hardware failure.

Conclusion

Samsung TV error code 137 is usually caused by internet connection problems, DNS issues, or temporary software glitches. By following the steps above, you should be able to restore your connection and get your TV working again quickly.

You may also want to check our guides on Samsung TV Error Code 102 Fix and Samsung TV Not Connecting to WiFi Fix for related issues.